Destination Management Company – 25 senior executives and dealers from a US-based company were traveling from Paris to Aix-en-Provence for an international meeting. At their request, we had planned to travel via France’s high-speed TGV bullet train, and the CEO was particularly looking forward to the experience. The day before departure to Aix, France’s entire railway system went on strike and all train travel was cancelled. In addition to the disappointment of missing the TGV experience, we still had to get the group to Aix to meet a waiting group of global executives.
We jumped into action and were able to book all 25 travelers together on an Air France flight to Marseilles – the closest workable airport to our original destination while still 30 miles from where we needed to be. We worked with local partners to arrange luxury coach transportation from Marseilles, and found a charming restaurant for lunch en route to Aix.
We created a seamless new travel plan within a few hours and the executives traveled on schedule to their original destination via air instead of train. We modified the hospitality elements for the new route, and arrived in Aix well in time to ensure our executives’ participation at the meeting.